I walked into Trader Joe's earlier today with a shopping list in one hand and bag with some return items in the other. Up to the counter I went and started making my returns/exchanges. You know, without a receipt, without a reason... The beauty of Trader Joe's.
We trust you.
Three simple words. And that's one of the reasons Trader Joe's has my business. No having to prepare myself for battle; no one looking at me sideways when I want to bring something back. They just take it, do whatever it is they do with it, and smile.
They trust me.
What would shopping -- or better yet -- the world be like if we all had that attitude?
Sure, I could have been dishonest. I could have eaten half of the bag of chips because I was hungry and then brought them back claiming I didn't like the texture or taste (which is, by the way, a totally acceptable reason to bring things back at Trader Joe's). And they would have lost $2. Two dollars isn't much, but if many people do that it adds up. But they choose to trust, making me a more solid shopper, which will balance out what might be dishonestly lost.
They are making the right choice. By trusting, they are not losing, but gaining. I don't think life is much different... so I choose to trust.